Customer Service Charter – Committed to excellent service

The Wheel Specialist is committed to improving customer service

And this charter has been introduced to inform you, the customer what standard of service you should expect when dealing with The Wheel Specialist and the franchise network.

Our Commitment To You

Our customer charter below outlines our commitment to meeting our customers’ needs

• We will give you prompt and courteous attention and our very best workmanship.

• We will handle your car with care.

• If there is extra work required we will give you honest advice and competitive pricing.

• We will advise you immediately of any delays or complications.

• We will show you the work we have carried out to your wheels to ensure your 100% satisfaction.

• Our comprehensive insurances cover your vehicle whilst in our care as well as your wheels.

• A 12 month guarantee will be given on our powder-coat finishes

• WE WILL ALWAYS DO OUR VERY BEST TO KEEP YOU AS A WHEEL SPECIALIST CUSTOMER.

 Measuring Our Performance

We take our performance and your experience very seriously and have the following measures in place to help us understand where we are doing well and where we need to improve. These are:

• Mystery shoppers

• Customer feedback

• Regular internal audits

Your feedback is important to us and can help us to understand when we get it wrong or what we can do better. We welcome your comments; please don’t hesitate to talk to a member of staff during your visit.